We are still creating in the studio and working to get your order completed as soon as possible! Due to the Covid-19 Pandemic, shipping times can not be guaranteed. You will receive a tracking number once your package is shipped, but there may be a delay.
Contactless pickup is available in Los Angeles. Please select the studio pickup option at checkout. Pickup location is in City of Industry.
WHEN WILL I GET MY ORDER?
If you purchased an item that is immediately available, your order will be shipped within 3 business days. Our work is generally made to order. For made to order and custom orders, please anticipate 3-4 weeks for delivery. Due to the temperamental nature of porcelain clay, in some cases your order may take some extra time.
Please email us if your purchase is time sensitive. We will do our best to accommodate expedited requests and commissions.
DO YOU TAKE RETURNS?
We want you to love your ceramics! We will accept returns on items within 5 days of receipt, given that that they are returned in their original condition. Shipping costs are non-refundable and return shipping fees are the responsibility of the buyer.
Commissioned orders are final.
Care has been taken to ensure that your pieces are packaged properly and arrive to you intact, however accidents happen. If you should receive your package damaged, please contact us with a photo of the item within 3 days of receipt. Please retain the packaging and broken product until notified. We will handle a claim with the shipping carrier and arrange for a replacement free of charge as soon as possible.
WHY DOES MY PIECE LOOK DIFFERENT THAN THE PHOTO ON YOUR SITE?
All pieces are hand dyed and hand thrown on the pottery wheel which can cause variations in color and shape. We do not use molds or machines! The marbling effect is created naturally and no two pieces are alike.
IS THE TABLEWARE DISHWASHER AND MICROWAVE SAFE?
All our ceramics are hand-crafted with a high quality porcelain clay and then glazed on the inside with a food safe clear glaze. Every piece is dishwasher and microwave safe; however, hand-washing is recommended to prolong the life of your pottery. Do not expose your porcelain to sudden shifts in temperature (i.e. placing a warm bowl into the freezer) or directly on an open flame.